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Voice AI

Knowledge

Add information to your AI agent's knowledge base

Atlas Knowledge Base Setup

Learn how to add information to your AI agent’s knowledge base. In this video, you’ll learn how to:

  • Upload files by clicking the upload button and selecting documents from your computer
  • Drag and drop Word documents or PDFs directly into the knowledge base
  • Add website URLs by pasting them directly (including the https://) and clicking “Add to collection”

The system scrapes the webpage content in 3-5 seconds and attaches it as a knowledge base document for your AI agent to reference.

Upload Limits

Knowledge files are capped at 10 MB each by default; your account may be configured with a different limit. A file over the cap is rejected with an error naming the file and the maximum allowed size, and unsupported file types are flagged the same way.

The Knowledge Table

Every document in the knowledge base appears as a row in the knowledge table:

ColumnWhat it holds
CheckboxSelects the row. Select several to act on them together — for example, to assign them to an agent.
NameThe file name and its details.
Added OnThe date the document was added.
DownloadRetrieves the file.

Downloading a File

Click the download icon on a row to save that document to your computer.

While a download is running, its button shows a loading indicator and the other download buttons are disabled, so only one file is retrieved at a time.

The saved file keeps the name the server reports in its Content-Disposition header — both the plain filename= form and the RFC 5987 filename*=UTF-8'' encoded form are understood. If the server doesn’t report one, the original file name is used instead.

If a download fails, Atlas shows a Download failed — Couldn’t download the file. Please try again. notification and the row returns to its normal state.