Call Scheduling
Configure calling times and automated redial
Calling Windows
- Hours: 8:00 AM to 8:00 PM in the contact’s local time, with automatic timezone detection. Nothing dials outside these hours.
- Custom: Set narrower windows inside that range, including multiple windows per day. The range itself cannot be extended.
Advanced Features
- Flexible Rescheduling: Agent can schedule callbacks at caller’s requested time
- Double Call (Recommended): Calls the contact twice on first attempt — dramatically improves connection rates
- Redial on No Response: Automated redial attempts with custom timing
- Smart Scheduling: Redials outside calling windows auto-reschedule to next available time