Clone Campaign

Cloning Process

1. Select the campaign to clone and click “Clone”
2. Rename and change type from Outbound to Inbound
3. Choose whether to clone the backing agent (see Cloning the agent below)
4. Add a phone number to the new campaign
5. Activate

Cloned: Script, call forwarding, calendar, SMS tools, enrichment settings, backing agent (see below). Not cloned: Phone number (must be manually added).

After cloning, the campaign list scrolls to the new campaign and plays a brief entrance animation, so it is easy to spot.

Cloning the agent

If the campaign you’re cloning is backed by a Marketplace or workbench agent, the clone modal shows a Clone agent toggle, on by default:

• On — the source campaign’s agent is cloned into a new, independent agent in My Agents, and the cloned campaign is pointed at that new agent. This gives the clone its own editable copy, so script or voice changes on one campaign’s agent don’t affect the other.
• Off — the clone reuses (shares) the original campaign’s agent. Changes made to the shared agent afterward affect every campaign using it.

The toggle is locked on, with an explanatory note, when the source campaign isn’t backed by a marketplace/workbench agent — there’s nothing to clone in that case.

Either way, the campaign-level Agent configuration (the per-campaign runtime call settings) is copied to the new campaign.