> For clean Markdown of any page, append .md to the page URL. > For a complete documentation index, see https://docs.youratlas.com/llms.txt. > For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.youratlas.com/_mcp/server. # Call Records ## Accessing Call Records Navigate to the Records section for campaign-specific calls. ## Call Record Details Each call record includes: * **Call Summary:** Overview of the conversation * **Call Transcript:** Complete text record of what was said * **Call Recording:** Audio playback of the entire call ## Recording Features * Play back recordings directly in the interface * Download recordings to your computer * Click "Open" to navigate back to the associated campaign ## Batch Downloading Call Records You can export call records in bulk from the call records table. The **download** button (down-arrow icon) appears below the table whenever the view is scoped to a campaign and at least one record matches the current filters. Clicking it opens the **Download Call Records** dialog with two export options. ### Send to Email Requests a full export of the campaign's call records and delivers it to the email address on your account. 1. Atlas queues the export and shows a **Preparing Call Records** notification. 2. You receive an email with the file once it is ready. > **Note** > > The email export always covers **every** call record for the campaign — table filters, sorting, and pagination do not limit it. If the campaign has no records available, no email is sent. ### Download CSV Saves the current table view immediately as a CSV file, generated in your browser with no server round-trip. * Includes **all records matching the active filters and sort order**, not just the rows on the current page. * Columns match the columns visible in the table. Depending on the view, these are: `Time & Date`, `Contact`, `Phone Number`, `Campaign`, `Duration`, `Ended Reason`, and `Status`. * Values are exported as they are displayed in the dashboard — for example, `Ended Reason` uses the friendly dashboard label, not the raw API value. See [Call Status Messages Guide](#call-status-messages-guide) for the mapping. * The file is named `call-records-YYYY-MM-DD.csv`, using the current date. > **Tip** > > Use **Download CSV** for a quick, filtered slice of the table, and **Send to Email** for a complete campaign export or when the record count is large. For programmatic exports, use the [Get call records](/api-reference/atlas-api/calls/get-call-records) endpoint instead. --- ## Bulk Deleting Call Records You can select and delete multiple call records at once directly from the call records table. ### Selecting Records * **Select individual records** by clicking the checkbox on the left side of any row. * **Shift-click** to select a range of records at once. * **Select all on the current page** using the checkbox in the table header. ### Deleting Selected Records Once one or more records are selected, a **Delete (n)** button appears in the toolbar. Click it to open a confirmation dialog. Confirming the action will: 1. Optimistically remove the selected rows from the table immediately. 2. Send delete requests for each selected record in the background. 3. Display a notification with the outcome: * **Success** — all selected records were deleted. * **Partial success** — some records were deleted but others failed. * **Error** — no records could be deleted. 4. Refresh the table to reconcile any differences with the server. > **Warning** > > Deleting call records is permanent and cannot be undone. ## Call Status Messages Guide The `EndedReason` field in the [Get call records](/api-reference/atlas-api/calls/get-call-records) API response indicates why a call ended. The dashboard displays user-friendly labels, while the API returns the raw values shown below. ### Agent-Related Outcomes | API Value | Dashboard Label | Description | | ------------------------------------------- | ------------------- | --------------------------------------------------- | | `assistant-ended-call` | Agent ended call | AI agent intentionally ended the call | | `assistant-ended-call-after-message-spoken` | Message delivered | Agent completed call after delivering final message | | `assistant-ended-call-with-hangup-task` | Agent hung up | Agent hung up after completing its task | | `assistant-forwarded-call` | Call transferred | Agent successfully forwarded the call | | `assistant-said-end-call-phrase` | End phrase detected | Agent recognized a goodbye phrase | ### Customer-Related | API Value | Dashboard Label | Description | | ------------------------- | ------------------- | ------------------------------- | | `customer-busy` | Line busy | Recipient's phone line was busy | | `customer-ended-call` | Customer ended call | Recipient hung up | | `customer-did-not-answer` | No answer | Recipient didn't answer | ### Connection Issues | API Value | Dashboard Label | Description | | ---------------------------------------------------------------- | ------------------------------------ | --------------------------------------- | | `phone-call-provider-closed-websocket` | Connection lost | Connection unexpectedly dropped | | `twilio-failed-to-connect-call` | Twilio connect failed | Twilio was unable to establish the call | | `twilio-reported-customer-misdialed` | Invalid number | Invalid or incomplete phone number | | `call.in-progress.error-providerfault-transport-never-connected` | Call interrupted due to system error | Audio transport was never established | ### Platform Errors These are transient faults in the voice platform itself. Calls ending this way were not answered or completed, and are safe to retry. | API Value | Dashboard Label | Description | | ----------------------------------------------------------------- | ------------------------------------ | -------------------------------------------------------------------------------------------------------------- | | `call.in-progress.error-assistant-did-not-receive-customer-audio` | Unable to get microphone access | No inbound audio reached the agent | | `call.in-progress.error-atlasv1fault-worker-died` | Call interrupted due to system error | Voice worker terminated mid-call | | `call.in-progress.error-atlasv1fault-worker-not-available` | Call interrupted due to system error | No voice worker was available to take the call | | `call.in-progress.error-transfer-failed` | Call interrupted due to system error | Warm transfer to the destination failed | | `server-shutdown` | Call interrupted due to system error | Voice service replica was drained (e.g. for a deploy or scale-down) past its deadline before the call finished | ### Duration & Other | API Value | Dashboard Label | Description | | ----------------------- | -------------------- | ------------------------------------------------- | | `exceeded-max-duration` | Max duration reached | Call reached maximum allowed duration | | `silence-timed-out` | Silence timeout | Call ended due to prolonged silence (default 30s) | | `voicemail` | Voicemail | Call diverted to voicemail | | `manually-canceled` | Manually canceled | Call was manually canceled | > **Note** > > If you encounter an `EndedReason` value not listed here, contact [support@youratlas.com](mailto:support@youratlas.com) with the call ID.