> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.youratlas.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.youratlas.com/_mcp/server.

# Dialpad Integration

## Setup Instructions

### Step 1: Access Your Profile

Go to your profile in Dialpad.

![Profile access](/_fern-img/c259651a880b7310ca8ed3e205f74113bb8e9cf6f075ad6cc108badd1afab505.webp)

### Step 2: Navigate to Call Handling and Voicemail

Select **Call handling and voicemail** to expand the section.

![Call handling menu](/_fern-img/c0f0a91fc68b933a133875912038578225d3a947b0f8678a0c641b11a0be0be8.webp)

### Step 3: Configure Call Handling

Under Call Handling, select **"Go to advanced missed call routing options"**.

![Advanced routing options](/_fern-img/e44f7355e259c94936bca517cd94ce3a4b8783371df4d58e76779b3f0fb4b9b7.webp)

Then, under "Advanced missed call routing":

1. Select **"To a team member/room phone/external number"**
2. Type the phone number attached to your Campaign in Atlas
3. Press `Enter`

After pressing Enter, a new field will appear where you can name this external number. Type in **Atlas Platform**.

![External number configuration](/_fern-img/7eafa863f75df5a18f116470c3280a9c1addd0c0bc944a1757ac021889ef73d6.webp)

> **Warning**
>
> If "external number" is not showing up, it has not been enabled in your Dialpad. Contact Dialpad technical support and ask them to enable this feature.

![External number unavailable](/_fern-img/a7837e0c058ea32ec0f0c799554b8fd6f622262f4aa94ddcab99442a6e1e9139.webp)

![Contact support](/_fern-img/1ebd69185a559d433d69212fe2d570516dd0551deaf07316915e485eaa604394.webp)

> **Note**
>
> The call routing to an external line would need to be enabled by each user individually and cannot be enabled by the admin.